Interview Pass
If a purchased Interview Pass has not been used, contact support with the transaction reference and we will review a cancellation or refund request. Once a personalised session has started, the request is assessed based on the service already delivered.
Recurring plans
You can cancel a monthly or quarterly plan before the next renewal. Cancellation stops the next charge; access already paid for remains available through the current period unless the payment provider or applicable law requires otherwise.
How to contact us
Send the account email, plan name, payment date and transaction reference through the Contact page. Do not send full card numbers. We will not ask for a card security code.
Payment provider
TBC E-commerce processes the payment. RoleWarmup does not store full card details. The final refund timing may depend on the bank and payment method.